T&C, PRIVACY AND
REFUND POLICIES
WEBBPAY SOLUTION HOLDINGS SDN. BHD. (1325338-H) 201901016010 (“us”, “we”, or “our”) operates the webbpay.io website (the “Service”)
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this.
Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://webbpay.io/
Information Collection and Use.
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal Identifiable Information (“Personal Information”) may include, but is not limited to:
(a) Name
(b) Email address
(c) Telephone number
(d) Address
(e) Supporting Documents: e.g. Company registration, nature of business, etc.
Log Data.
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Service Providers.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Security.
The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites.
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Children’s Privacy.
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
Compliance with Laws.
We will disclose your Personal Information where required to do so by law or subpoena.
Application for Returns/Refunds.
Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Merchant may only apply for the refund and/or return of the Item in the following circumstances:
(a) The Item was defective and/or damaged on delivery / deployment.
(b) We have delivered an Item that does not match the agreed specification (e.g. wrong terminal, etc.) to Merchant.
(c) The Item delivered to Merchant is materially different from the description provided in the listing of the Item.
We will review each Merchant’s application on a case-by-case basis and, in its sole discretion, determine whether Merchant’s application is successful. Merchant is always to retain copy of all transaction records / proof of payments.
Condition of Returning Item.
To enjoy a hassle-free experience when returning the Item, Merchant should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to us in the condition received by Merchant on delivery. We will recommend Merchant to take a photo of the Item upon receipt.
Cancellation and Liability of Item Return Shipping Fee.
(a) In the scenario of an unforeseen error from our end (i.e – damaged, faulty or wrong item delivered to the Merchant), we will bear Merchant’s return shipping fee.
(b) In the scenario of the Merchant’s change of mind, Merchant shall get our consent prior to the return request and Merchant will bear the return shipping fee and other applicable early termination / cancellation fees.
(c) In the scenario where there is disputes on the party liable for the return shipping fee, we at our sole discretion will determine the party liable for the return shipping fee.
Refunds.
Merchant will only be refunded after we has received the confirmation that we have received the returned Item in good working condition. The refund will be made to Merchant’s credit/debit card or designated bank account, whichever is applicable.
Title, Ownership and Usage of POS Terminal.
Title and ownership of the POS Terminal and equipment related thereto including any enhancement and modification to the same shall remain with us, the Operator’s Acquirer or to a third party identified by us in the Welcome Letter (upon / after delivery or deployment). The Merchant shall fully indemnify us for all liabilities, losses, damages, costs and/or expenses incurred by us as a result of the Merchant’s use of the POS Terminal and related equipment. In relation to the Merchant’s use of the POS Terminal, the Merchant shall:
(a) keep the POS Terminal and its ancillary equipment in good condition and carry out maintenance and repair works (if required) on the POS Terminal and its ancillary equipment at the Merchant’s own costs.
(b) not use the POS Terminal to process Payment Transactions for any third parties.
(c) use the POS Terminal with care and in accordance with the relevant equipment user guide.
(d) bear the cost of any repair or replacement of the POS Terminal arising out of the Merchant’s negligence, abuse or misuse of the POS Terminal.
(e) ensure physical security of the POS Terminal and related equipment.
(f) nor tamper, modify or otherwise alter the POS Terminal and related equipment.
(g) not part possession, loan, sell, pledge, mortgage and/or in any way dispose the POS Terminal and related equipment.
(h) allow us or its authorised agents or sub-contractors to access the Merchant’s premises to install, repair, service, swap or retrieve the POS Terminal; and
(i) process all Payment Transactions through the POS Terminal in accordance with the Standards and operating instructions supplied by us from time to time.
We may replace or cause to be replaced or request the POS Terminal to be returned at any time for any reason as we deem fit.
Changes to Policies.
We may update our Policies from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Last updated: April 8th, 2020
Contact Us.
If you have any questions about our Policies, please contact us.
WEBBPAY SOLUTION HOLDINGS.
Address : No. 35A, (1st Floor) Jalan Wan Kadir 2, Taman Tun Dr Ismail, Kuala Lumpur - 60000, Wilayah Persekutuan, Malaysia.
Contact : +6018-3827209
Email: contact@webbpay.io